How cancellations and refunds work when you rent with us.
This Refund Policy explains how cancellations and refunds are handled for equipment rentals booked through farmequipmentrentals.online, operated by FarmEquipment Rentals, 133 Clearview Drive, Reinfeld, Manitoba R6W 4A1, Canada. It should be read together with our Terms of Service.
When you submit a reservation, it starts with the status "Pending". You may cancel a pending request at any time, free of charge, directly from your dashboard. No payment is taken until a reservation is confirmed, so cancelling a pending request costs you nothing.
If we cancel a confirmed booking for any reason other than your breach of our Terms — for example, if equipment becomes unavailable or unsafe — you will receive a full refund of all amounts paid, or we will offer you alternative dates or equivalent equipment, whichever you prefer.
Where a security deposit is required, it is collected before or at the start of a rental and is refundable after the equipment is returned, subject to inspection. Deposits may be applied toward the cost of repairs, cleaning, or replacement where the equipment is returned damaged, excessively dirty, late, or not at all, as described in our Damage Policy. Any remaining balance is returned to you.
If you keep equipment beyond the agreed rental period without arranging an extension, additional rental charges apply at the applicable rate for each additional day or week. If you need more time, contact us before your rental ends and we will do our best to accommodate you.
Rental charges are generally non-refundable once equipment has been used, or for periods during which equipment was in your possession, except where the equipment failed due to a genuine fault not caused by misuse (see our Damage Policy).
If you have any questions about a refund or cancellation, contact us at farmequipmentrentalssupport@gmail.com — we're happy to help work out a fair solution.